This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in employment, practices and policies or the provision of services, activities, programs, or benefits by the City of Glendale.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 180 calendar days after the alleged violation to:

ADA Compliance Office C/O Jim Brown
5850 W. Glendale Ave., Suite B56
Glendale, AZ 85301
623-930-2270
[email protected]

or by submitting a service request online via GlendaleOne at https://glendaleone.com/G1/.

Within 10 business days after receipt of the complaint, the ADA Coordinator or designee will confirm receipt of the complaint with the complainant. Within 60 business days, the ADA Coordinator or designee will respond in writing in a format that is accessible and appropriate to the complainant.

Upon receipt of the response, the complainant and/or designee has 15 business days to appeal the decision to the ADA Compliance Officer. Within 15 business days after receipt of the appeal, the ADA Compliance Officer will review the appeal with the complainant.

Within 45 business days the ADA Compliance Officer will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints and appeals received by the ADA Compliance Officer and responses will be retained for at least three years.