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Water Services - Contact Information

The Customer Service Center will be closed on Thursday August 2nd from 7:00 a.m. to 9:30 a.m. for an internal staff development session. This includes the payment center in City Hall and telephone access to live customer service attendants. During this time, customers can still make credit card payments online at or by phone at 623-930-3639.  Customer Service will reopen at 9:30 a.m. on Thursday August 2nd and resume its normal hours. 

Customer Service and Water Bill Questions

  • All other customer service requests, please call (623) 930-3190

** Lease Agreements and/or other documents can be faxed in advanced to 623-930-2186 or sent via email to: CUSTREL@GLENDALEAZ.COM.

Customer Relations phone center hours are Monday-Friday from 7 a.m. to 5:30 p.m. and can be reached at (623) 930-3190 OR Lobby hours are Monday – Friday 7:30 a.m. to 5 p.m. and is located at 5850 W. Glendale Ave., Glendale, AZ 85301.

Water Services Department

Administration Phone Number: (623) 930-4100

Billing Related Questions: CUSTREL@GLENDALEAZ.COM

General Administration:
7070 W. Northern Ave.
Glendale, AZ 85303

Office Hours: 8 a.m. to 5 p.m. Monday - Friday

Blue Staking Information Line: (602) 263-1100

After office hours water and sewer emergencies, please call (623) 934-7551.

For non-water billing related questions/concerns, please click here.

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