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Glendale, AZ - Community Services Department

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Volunteer Position Description

Position Title: Drive-up Window Volunteer, Foothills Branch Library

Responsible To: Circulation Volunteer Coordinator and if applicable, Glendale Public Library staff.

Job Summary: Provide customer service for Drive-up Window at Foothills library by checking out items patrons have placed on request.

Essential Functions: Check materials in and out, collect patron fines, update patron records, answer patron questions, refer patrons to staff as needed, answer phones and perform other circulation duties as needed.

Time Required: Days and times volunteered are dependent on library needs and the availability of the volunteer.  A one year commitment is requested prior to training.  Typical shifts are 3-4 hours, once or twice a week.  Volunteers selected for this position will need to attend cash handling training given by City of Glendale staff.

Knowledge, Skills and Abilities: Preference is given to volunteers with customer service background.   Cash handling experience including debit/credit card/check handling is necessary.  Knowledge of library database is helpful.  Ability to interact pleasantly with public, cooperate with staff, interpret and apply library policies, work independently with attention to detail and accuracy is necessary.

Working Conditions: Volunteer will work in a workstation located at a drive up window in the Circulation workroom performing customer service duties.  Requires standing for long periods of time.  Extensive contact with the public is an integral part of this position including collecting fines for overdue and damaged materials.  Volunteer will work independently after extensive training. 

Minimum Qualifications:Must be 18 years and older.  PC skills are necessary along with keyboarding speed.  Volunteer must be able to bend, stand, lift materials and push book carts full of heavy books.

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