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The City of Glendale Utility Rate Study Update is being conducted as part of the city’s ongoing efforts to maintain the highest levels of safe, efficient and reliable delivery of water, sewer and solid waste services to Glendale residents and businesses.

As part of this study, the city’s Public Works and Water Services departments are jointly conducting in-depth evaluations to examine existing costs incurred by the city for residential solid waste and water and wastewater services and to determine the necessary rate adjustments going forward in the continued provision of these quality services.

Why is a utility rate study necessary?

The Solid Waste Management Division of the Public Works Department and the Water Services Department both operate as an enterprise fund. This means that revenue generated for the provision of city water, sewer and solid waste services must cover (pay for) the costs of providing these services. The study has shown that an increase in current utility rates is now necessary to fund on-going and needed operating and maintenance costs (examples include fuel, electricity, chemicals), as well as future capital improvement projects (solid waste trucks and equipment, water/sewer line replacements, water/sewer plant improvements and upgrades) and to maintain the city’s Enterprise Funds balance requirements.

Why not reduce costs?

Costs, processes and procedures are continually evaluated. Efficiencies in Solid Waste and Water Services have been, and will continue to be implemented. Our goal is to ensure reliable services continue for the least amount of cost.

Why are infrastructure improvements needed?

Just like your house or car, ongoing maintenance, repairs and improvements are needed to keep your public utility infrastructure reliable and in good working order. In addition, the city faces inherent challenges associated with significant and costly upgrade and timely replacement of aging infrastructure. To this end, it is of critical importance that Glendale continue to re-invest in these vital infrastructure assets held in the public trust, while keeping pace with inflation and other cost increases, to ensure continued delivery of high quality and uninterrupted service.

How does Glendale’s utility bill compare to other cities?

Average utility rates by city

We Need Your Input
About Utility Services & Proposed Rate Adjustments
Community input is an important component of the Utility Rate Study Update process. Please plan to attend an open house meeting near you! Download flyer

Open House Public Input Meetings

Wednesday, July 26, 2017
Glendale Regional Public Safety Training Center
6-8 p.m. 11550 W. Glendale Ave., Glendale, AZ 85307

Thursday, August 3, 2017
Foothills Recreation and Aquatic Center
6-8 p.m. 5600 W. Union Hills Dr., Glendale, AZ 85308

Saturday, August 12, 2017
Glendale City Hall – Basement Level
10 a.m.-12 noon 5850 W. Glendale Ave., Glendale, AZ 85301

Tuesday, August 15, 2017
Glendale Adult Center
6-8 p.m. 5970 W. Brown St., Glendale, AZ 85302

Water Services Public Meeting Exhibits
Capital Improvement Plan
Water & Sewer Revenue Rate Increase History
Current Rates
Sample Bill Impacts
Water & Sewer Financial Plan
Municipal Water Bill Estimated Monthly Impact
Infrastructure Maintenance
Sewer Collection & Treatment - The Numbers
Water Distribution & Treatment - The Numbers
The Value of Water
Where Does Our Water Come From

Solid Waste Management Public Meeting Exhibits
Residential Solid Waste Rate Municipal Comparisons
Solid Waste Services - Costs
Opportunities to Reduce Costs?
Pictures with Specifications
Solid Waste Services - What We Do #1
Solid Waste Services - What We Do #2
Solid Waste Services - What We Do #3

Council Meeting Presentation & Documents
Utility Capital Improvement Plan Presentation
Utility Capital Improvement Plan Project Information Analysis


For more information

Please call 623-930-4100. Interpreter assistance or reasonable accommodations for people with disabilities may be made available with a minimum 72-hour notice. For more information on such accommodations, call Glendale Public Affairs Department at 623-930-3077. Hearing impaired persons may use the Arizona Relay Service (1-800-367-8939). Con aviso de setenta y dos horas o más, es posible obtener planes razonables para personas con discapacidades; lo mismo para representantes que hablan español. Si quiere más información, llame 623-930-2660.

Take the Online Public Comment Survey

The Online Public Comment Survey is available here.

Public comment can also be submitted by calling 623-930-4100
Comments will be recorded and entered as public record.

City of Glendale Water & Sewer Services Rate Study Presentations
View or download the presentation here.
View or download the Rate Study Process presentation here.

About Water Services
The Water Services Department produces and delivers over 16 billion gallons of drinking water and processes over 6 billion gallons of wastewater annually. The city’s water treatment and distribution system is comprised of four water treatment plants, 1,000 miles of water lines, 24,000 valves, 8,400 fire hydrants and 62,000 water service lines and meters. The city’s water reclamation and collection system is comprised of two water reclamation facilities, 692 miles of wastewater collection pipes and 14,400 manholes and cleanouts. Ongoing capital improvement projects are continually needed to maintain the city’s large water and sewer systems. Infrastructure improvements are planned to ensure water and sewer services continue with a high degree of reliability.

About Residential Solid Waste Management

The Residential Solid Waste Management Division provides weekly collection of refuse and recycling to over 55,000 households, monthly collection of large bulky items that don’t fit in residential containers, sweeping of city streets, annual Christmas tree recycling, bi-annual household hazardous waste removal, recycling education, and support for special events like Glendale Glitters. This requires a fleet of 24 side-load refuse trucks, 12 rear-load refuse trucks, 8 bulk trash tractors and 54 personnel to operate, inspect and manage the work. Last year, the division removed 85,217 tons of refuse from city streets.

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