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Requesting Items Through Interlibrary Loan

Interlibrary loan (ILL) is the borrowing and lending of materials between libraries. If the Glendale Public Library does not have the material you need, we can attempt to get it for you through the ILL system. We will try to find a library that has the material and ask that library to loan it to us so we can loan it to you.

Who can use interlibrary loan (ILL)?

Anyone who has a current Glendale Public Library card can use the service. Your library card must be in good standing, that is, you must have no outstanding fines or overdues.

Where can I place a request?

  1. You may submit an Interlibrary Loan Request Form online;
  2. You may request an interlibrary loan at one of the Public Service Desks at any of our library locations; or
  3. You may request an interlibrary loan by calling 623-930-3600 and selecting any one of our library locations.

You can search for more information about the materials you want to request by using the free search at http://www.worldcat.org. However, you cannot submit interlibrary loan requests directly from this database.  You must use the Interlibrary Loan Request Form linked above.

We make every effort to fill your request. However, we may be unable to obtain your material because no participating library has purchased it, because the material is in heavy demand at all participating libraries, because the material is rare or is a limited edition, or because the material is a reference work and cannot be borrowed via ILL.

Is there a limit on the number of items I can order via ILL?

Each patron is limited to no more than a combined five interlibrary loan items. This includes items on order or checked out, at any given time. Any items requested over the limit of five will not be processed until other items are returned.

How long does it take to get material, and how will I know when it arrives?

Requests typically take ten days to one month to fill. When the material arrives, we will inform you using the same method you have chosen to receive your hold notices from the library. You may pick up the material at the Public Service Desk of the library location you selected on the request form.

How long may I keep the material?

You may keep the material for three weeks, unless the lending library sets a shorter loan period. We can request that a loaning library extend the due date on some materials. If you need to request an extension, you should contact the Interlibrary Loan Office at 623-930-3558 at least three working days before the material is due. We cannot guarantee that permission to renew items will be granted.

The fine for overdue material borrowed via ILL is $1.00 per day, per item, with a maximum overdue fine per item of $10.00. If an item is returned damaged or lost by the patron, the associated fee is $52.00.

What about copies of articles?

You may obtain photocopies of magazine, journal, or newspaper articles through ILL. When you make your request, please supply us with the title of the article, as well as the title, date, volume number (if available), and the page numbers of the publication in which the article appears.

When an article request is filled, we are provided digital access to the requested material. You must provide a valid email address to receive the link to access the material. You can then view the article online, print, or make copies of the article.

Your use of the photocopy must follow the provisions for fair use specified in the federal Copyright Act. Generally, this means you may use the photocopy for personal study; you may not reproduce it for any other purpose without obtaining permission from the holder of the copyright. Under copyright law, you cannot request more than five articles from a single magazine or journal in a year.

What cannot be ordered through ILL?

We cannot obtain the following materials via ILL: phonodiscs, compact discs, video cassettes, DVDs, audio cassettes, new bestsellers, and reference works.

Questions?

Please call 623-930-3558 and leave a message including your name and phone number.

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