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Transportation - Transit - ADA Reservation Service

For more information on the following topics, click the links below:


ADA Reservation Service:

In compliance with federal regulations, the City of Glendale offers an Americans with Disabilities Act (ADA) Service to eligible persons who, because of a disability, cannot use Valley Metro fixed-route bus service. The ADA service covers the same routes and operates the same hours as Valley Metro fixed –route bus service.

Reservations can be made by calling (623) 930-3515. For all other questions, comments, or problems please call (623) 930-3501.


Who can use the ADA Service?

Only people who are unable to use regular fixed-route bus service because of a disability. Persons wanting to use this service must fill out an eligibility application and be certified to use the ADA service. Please call Valley Metro’s ADA Eligibility Office at 602-716-2100.


Can Anyone Else Use the ADA Reservation Service?

Yes. Attendants and companions of ADA certified riders may also use the Service.


What is an Attendant?

An attendant is a personal care assistant who must accompany the ADA-certified passenger in order for that person to make the trip safely. The need for an attendant must be identified in the ADA application. Attendants do not pay a fare.


What is a Companion?

A companion is a person riding with an ADA-certified passenger who is picked up and dropped off at the same location as the ADA-certified passenger. Federal law states that one companion may accompany the ADA-certified passenger and must pay the same fare as the ADA-certified rider. Additional companions will be accommodated on a space available basis.


In What Area does the ADA Reservation Service Operate?

The service operates within ¾ of a mile to established fixed-route bus. ADA certified passengers must be picked up and dropped off within the ¾ mile limit. The ADA service operates the same hours and days as the Valley Metro bus service.


How much is the Fare for ADA Eligible Passengers?

  • ADA Eligible  - $2
  • ADA Companion  - $2  
  • ADA Attendant  - No Charge
  • Incoming Transfer of ADA passengers  - No Charge
  • Outgoing transfer of ADA Passengers  - $2 (transfer to destination city will not be charged)

How Do I Request ADA Reservation Service?

  • Reservations can only be made on a prescheduled basis by calling (623) 930-3515.
  • Requests for ADA service can be made up to 14 days in advance.
  • Reservations must be made no later than 5 p.m. on the day prior to the requested service date.
  • If transferring to another bus system, ride requests must be made by 5 p.m. on the day prior to the requested service date.
  • The ADA Service is NOT available on a same-day basis.

Telephone Hours

Reservations can be made by calling (623) 930-3515. For all other questions, comments, or problems please call (623) 930-3501.

  • Weekday & Saturday:  8 a.m. – 5 p.m. (Calls will be taken by a Dial-A-Ride Operator.)
  • Sundays & Holidays: 8 a.m. – 5 p.m. (An answering machine will take calls.)

For messages requesting a ride, passengers should leave the following information in their message:

  • Name
  • Telephone Number
  • Date and Time service is needed
  • Pickup location and destination

If you leave your transportation request on the answering machine, an operator will return your call later that day.

 

 

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