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Glendale Police Department Divisions & Squads - Traffic

Glendale Police Department Towing Administration and Vehicle Impoundment Information

The Glendale Police Department Towing Administrator’s hours are from 8:00 am to 4:00 pm, Monday through Friday. We are closed on most holidays.

  • All hearings are held during normal business hours only.
  • Vehicle releases for vehicles impounded under ARS §28-3511 are issued during normal business hours only.

If your vehicle has been impounded, please see the information below regarding the Arizona Revised Statutes impoundment of vehicles.

PLEASE NOTE: The Glendale Police Department will mail out notices of impoundment to registered owners and lien holders of ALL impounded vehicles within its jurisdiction. The registered owner, owner’s spouse, and the lien holder have the right to request a POST STORAGE HEARING – solely for the purpose of determining the validity of the impoundment.

Your vehicle will be impounded by the Glendale Police Department for violation of Arizona Revised Statute (ARS) §28-3511 when the following occurs:

  • The driver is in an accident, AND has no proof of insurance, AND has a suspended, revoked or cancelled driver’s license for any reason, or has never been issued a driver’s license.
    OR
  • The driver’s license is revoked or suspended for any reason.
    OR
  • The driver has never had a driver’s license issued in Arizona or by any other jurisdiction.
    OR
  • The driver is arrested for either Extreme DUI or Aggravated DUI.
    OR
  • The driver is under legal drinking age and has any alcohol in their body.
    OR
  • The driver was operating a vehicle without a certified ignition interlock device when he/she is subject to an ignition interlock device.

Frequently Asked Questions About Vehicle Impoundments Under ARS § 28-3511

  • For how long will my vehicle be impounded?
  • How much will it cost to get my vehicle back?
  • How do I get my vehicle back?
  • What if someone other than the owner was driving the vehicle when it was impounded?
  • What if I own the vehicle but have not yet transferred the title into my name? Can I still get the vehicle back?
  • What will happen if I cannot claim my vehicle?
  • Can I get my vehicle back before the 30 days are up?
  • If the owner was driving on a suspended license but has since had the license restored to valid status, can the vehicle be released prior to the 30-day period?
  • Would I still have to pay fees and charges if the vehicle is released early to me?
  • At the end of the 30 days, can I just go to the towing company and get my vehicle?
  • If I am found “not guilty” on my criminal or traffic charges will that affect the impoundment of my vehicle?

Information and Instructions For Requesting A Post Storage Hearing For Vehicles Impounded Under ARS § 28-3511

  • Do I need to have a Post Storage Hearing?
  • When must I request a hearing?
  • How is the hearing conducted?
  • Is there a charge to have a hearing?
  • Do I need an attorney for the hearing?
  • What is the Purpose of a Post Storage Hearing?
  • What if I am late for the hearing?
  • What if I am late after the 30 days?
  • What shall I do, if my vehicle was impounded at the main police station?
  • Why don’t you take Mexican Driver’s Licenses?
  • What if my registration and/or insurance are in the vehicle upon impoundment?
  • What if the vehicle needs emission?
  • What if the vehicle is not in drivable condition?
  • Does the owner’s agent need to be present when the vehicle is being released?
  • Once I have the release form, do I need to retrieve the vehicle immediately?

Instructions For Lien Holders And Repossession Agents Vehicle Impound Pursuant To ARS §28-3511 - §28-3514

  • How does a Lien Holder or Repossession Agent request a Post Storage Hearing?
  • How can the vehicle be released to the Lien Holder or Repossession Agent before the end of the 30-day period?
  • What must be presented by the Lien Holder or Repossession Agent for the vehicle to be released?

Frequently Asked Questions About Vehicle Impoundments Under ARS § 28-3511

For how long will my vehicle be impounded?

Vehicles impounded under ARS §28-3511 must be stored for a period of thirty (30) days before being released. The law allows for some exceptions, and you may be eligible to have the vehicle released sooner. For example, if your driver’s license is reinstated by the Motor Vehicle Division or the courts, you may be allowed to have your vehicle released before the thirty (30) day period.

How much will it cost to get my vehicle back?

Arizona law requires the owner to pay for all towing charges as well as storage fees. Storage fees are limited to a maximum of $15.00 per day. These charges are due to the towing company that removed and is storing your vehicle. In addition, pursuant to ARS § 28-3514, the owner is liable for an administrative fee of $150.00 paid with cashier’s check or money order only payable to the City of Glendale.

How do I get my vehicle back?

Only the Glendale Police Department can release your vehicle. On or after the 30th day of impound, your vehicle will generally be eligible for release to you, providing all suspension and revocation requirements have been met.

To receive the release paperwork, follow these steps:
• You must pay an Administrative Fee of $150 with a cashier’s check or money order payable to City Glendale. Upon payment of the fee you will be given a copy of a release form that you must take to the towing company.
• At the towing company, you must pay the towing and storage fees. Payment is made directly to the towing company by cash, money order, certified check or credit card. If you arrive at the tow yard to reclaim your vehicle outside of regular business hours, you may be charged a gate fee. You must also present proof of your identity and ownership to the tow company.
• If you do not claim your vehicle within ten (10) days of the available release date, the towing company may file for an abandoned title to the vehicle.

What if someone other than the owner was driving the vehicle when it was impounded?

The registered owner of the vehicle must pay the $150.00 Administrative Fee with a cashier’s check or money order payable to City of Glendale. A valid driver’s license, current vehicle registration and proof of mandatory auto insurance must be presented. The registered owner must also pay for all towing fees and storage charges directly to the towing company in order to qualify for the release of the vehicle.

What if I own the vehicle but have not yet transferred the title into my name? Can I still get the vehicle back?

You must first completely meet all legal title and registration requirements before the vehicle can be returned to you. This can be done through the Arizona Motor Vehicle Department (MVD). If the vehicle is registered out of state, you must either register the vehicle in Arizona or deal with the state in which it is currently registered. The vehicle cannot be released without proof of current registration and mandatory auto insurance.

What will happen if I cannot claim my vehicle?

Under Arizona law, the towing company may file for an abandoned title and seek ownership of the vehicle if it is left at the tow yard unclaimed for more than ten (10) days past the mandatory thirty (30) day impoundment. If you have difficulty in paying for the towing and storage, you should at least contact the towing company if you wish to retain ownership of your vehicle.

Can I get my vehicle back before the 30 days are up?

Under certain limited circumstances, you may be able to have the vehicle returned to you prior to the end of the 30-day period. In some cases this may require a Post Storage Hearing.
You may be eligible to have the vehicle released early only if you meet one of the following conditions or circumstances:

• If the owner presents satisfactory proof that the owner’s driving privilege has been reinstated. (Note – if this applies to you, bring proof to the Towing Administrator’s Office of the Glendale Police Department that your license is now valid)
• If the vehicle was reported stolen at the time it was impounded,
• If the vehicle is subject to bailment under ARS §28-3511(A) (2) and was driven by an employee of a business establishment including a parking service or repair garage.
• If ALL OF THE FOLLOWING APPLY – the owner or owner’s agent was not the person driving in violation at the time of the impoundment, AND the owner or the owner’s agent is in the business of renting motor vehicles without drivers, AND the vehicle is registered pursuant to ARS §28-2166.

In certain situations, the spouse of the owner may also enter into an agreement with the Glendale Police Department stating they will not let a driver arrested for Extreme or Aggravated DUI, or a minor in possession of alcohol to drive the vehicle within one year. If the agreement is violated, there is no relief available from the 30 day impound period within the next year.

In addition, the vehicle may be released to the lien holder or repossession agent identified on the MVD record before the end of the 30 days.

If the owner was driving on a suspended license but has since had the license restored to valid status, can the vehicle be released prior to the 30-day period?

Yes. The owner would have to prove that this had been corrected and their driving privileges reinstated, at which time we will release the vehicle upon payment of an administrative fee of $150 and towing and storage charges.

Would I still have to pay fees and charges if the vehicle is released early to me?

Yes, the owner is still liable for the administrative fee ($150) and all towing and storage fees up to the actual date of release.

At the end of the 30 days, can I just go to the towing company and get my vehicle?

No, the towing company is not allowed to release an impounded vehicle without paperwork from the Glendale Police Department. You must follow the claim process outlined above.

If I am found “not guilty” on my criminal or traffic charges will that affect the impoundment of my vehicle?

No. As long as the officer impounded your vehicle according to the law and Glendale Police Department policies and procedures, the outcome of any trial is not relevant.

INFORMATION AND INSTRUCTIONS FOR REQUESTING A POST STORAGE HEARING FOR VEHICLES IMPOUNDED UNDER ARS § 28-3511

Do I need to have a Post Storage Hearing?

You are entitled to a hearing to determine the validity of the impoundment.

When must I request a hearing?

A request for a Post Storage Hearing must be received by the Glendale Police Department within ten (10) days from the date of the vehicle impoundment notice. If your request is received after the ten day period, we will not grant you a hearing on this matter.

The hearing can be requested by telephone at (623) 930-3255 or in writing to:
Glendale Police Department
Tow Administrator
6835 N 57th Drive
Glendale, AZ 85301-3218

How is the hearing conducted?

Post Storage Hearings are conducted by the Towing Administrator of the Glendale Police Department. Hearings are generally conducted at the Main Station of the Glendale Police Department located at 6835 N. 57th Drive.

Is there a charge to have a hearing?

No, there is no fee or charge for a hearing.

Do I need an attorney for the hearing?

No, an attorney is not needed. However, you can bring your attorney if you wish. The hearing process is informal and rather brief.

A Post Storage Hearing can only be requested by the registered owner, the owner’s spouse, or the lien holder.

Additional Information:

What is the Purpose of a Post Storage Hearing?

The Post Storage Hearing is solely for the purpose of determining the validity of the impoundment or to determine whether the vehicle may be released before the end of the 30-day period.

If the Towing Administrator:
• Finds that the impoundment was inappropriate, the Glendale Police Department will be responsible for the towing and impound fees.
• Finds that the impoundment was appropriate under ARS §28-3511, the registered owner or interested party must pay a $150 Administrative Fee and must pay towing and storage charges to the towing company in order to have the vehicle released.

What if I am late for the hearing?

Pursuant to ARS §28-3514(G) – FAILURE of the owner, the spouse of the owner or other person, or the other person’s agent to request an immobilization or post storage hearing within ten days after the date on the notice prescribed in subsection E of this section or TO ATTEND A SCHEDULED HEARING SATISFIES THE IMMOBILIZATION OR POST STORAGE HEARING REQUIREMENT AND THE VEHICLE WILL REMAIN IMPOUNDED FOR THE WHOLE 30 DAYS.

What if I am late after the 30 days?

You will be rescheduled to another day.

What shall I do, if my vehicle was impounded at the main police station?

You must obtain the police report from the records department and contact the investigating officer who is assigned to your case involving your vehicle.

Why don’t you take Mexican Driver’s Licenses?

Pursuant to ARS §28-3512 – The owner or owner’s spouse’s must have a current driver license issued by this STATE or the owner’s or owner’s spouse’s stated of domicile.

What if my registration and/or insurance are in the vehicle upon impoundment?

You, as the registered owner, will have the opportunity to retrieve your items from the vehicle. You must contact DV Towing Company at (623) 516-4914 during their regular business hours to obtain your items.

What if the vehicle needs emission?

You will have to obtain a 3-day or 30-day permit from MVD to retrieve your vehicle. The permit cannot be expired when presenting it to the Tow Administrator.

What if the vehicle is not in drivable condition?

Under all circumstances regarding 30-day tows, you will need to obtain current registration and insurance in order to take the vehicle off the lot.

Does the owner’s agent need to be present when the vehicle is being released?

Yes, whomever name is on the release is the person who must take out the vehicle.

Once I have the release form, do I need to retrieve the vehicle immediately?

You have to retrieve the vehicle before the towing company takes ownership. You will need to contact the towing company for more information regarding ownership of the vehicle.

INSTRUCTIONS FOR LIEN HOLDERS AND REPOSSESSION AGENTS
VEHICLE IMPOUND PURSUANT TO ARS §28-3511 - §28-3514

A Lien Holder may be a company or a private individual. The Lien Holder or Repossession Agent has the right to request a Post Storage Hearing from the Glendale Police Department, solely for the purpose of determining the validity of the impoundment. The request must be submitted within 10 days from the date the vehicle was impounded:

How does a Lien Holder or Repossession Agent request a Post Storage Hearing?

A Post Storage Hearing can be requested by telephone at (623) 930-3255 or in writing to:
Glendale Police Department
Tow Administrator
6835 N 57th Drive
Glendale, AZ 85301-3218

How can the vehicle be released to the Lien Holder or Repossession Agent before the end of the 30-day period?

A release for the vehicle may be issued by the Glendale Police Department only IF one of the following exemptions applies:

• The Lien Holder is a motor vehicle dealer, bank, credit union or acceptance corporation that holds a security interest in the vehicle.
• The vehicle is subject to bailment as described in ARS §28-3512-A-2.
• The vehicle is a rental as described in ARS §28-3512-A-4.
• The vehicle is subject to foreclosure or repossession as per ARS §28-3512-D.
• It was determined at a Post Storage Hearing that the vehicle was improperly impounded.

What must be presented by the Lien Holder or Repossession Agent for the vehicle to be released?

Bring a valid driver’s license and a combination of identification items to prove your identity.
A notarized Power of Attorney from the registered owner AND a notarized Affidavit of Repossession from Motor Vehicle Division.

In lieu of #B above, a “Writ of Replevin” (an order to repossess property) from any court can be presented, listing the vehicle’s description, including the VIN.

If the vehicle is being repossessed, the Lien Holder or Repossession Agent must present a valid driver’s license and a notarized letter on the company letterhead that shows the debtor’s name, the loan or account number and the complete vehicle description, including the VIN.

A “Hold Harmless” letter on the company letterhead stating:

Pursuant to ARS §28-3511 and ARS §28-3512, the Lien Holder or Repossession Agent will not release the vehicle prior to the 30-day period to the current registered owner if that person was the driver at the time of the impoundment.

The Lien Holder or Repossession Agent agrees to hold the Glendale Police Department harmless from any civil actions resulting from the release of the vehicle.

 

 

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