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GLENDALE POLICE DEPARTMENT
ALARM PROGRAM
Glendale Police Badge
City of Glendale, Ordinance No. 2732
City Code Chapter 3
 
WHY IS THERE A FALSE ALARM ORDINANCE?

False alarms have become an enormous concern for law enforcement agencies everywhere. Millions of dollars and staff-hours are spent chasing "burglars" which turn out to be nothing more than floating birthday balloons, unrestricted pets, or paper falling from a fax machine (just to name a few).

We understand that by using your alarm system, you're looking out for those you care about. The purpose of the ordinance is not to make money. In fact, the cost-recovery measures only cover about half of the false alarm related costs to the City.

The hope is to alleviate the false alarm problem, thereby redirecting public safety resources to more effectively serve the community as a whole. Our goal is to make Glendale a safer place to live for all of our citizens, whether they own security systems or not.

ORDINANCE INFORMATION
The alarm ordinance was adopted by Mayor and Council on June 22, 2010. It was designed to decrease false alarms. Statistics show 98% of the alarm calls officers responded to in 2009 were false alarms.
Lit alarm key pad

Police enforcement of the ordinance started March 9, 2011.

The ordinance does not apply to audible alarms affixed to motor vehicles, audible fire alarms, medical alert devices, or residential panic alarms.

To view a PDF copy of the City Alarm Ordinance - CLICK HERE


WHY DO I NEED TO PERMIT MY ALARM SYSTEM?

In order to effectively address the false alarm problem the City must maintain a full time False Alarm Program. The Alarm Coordinator is responsible for maintaining a database of all alarm users and alarm companies, tracking all alarm dispatches, issuing false alarm notifications, collecting false alarm service fees and managing the appeal process, etc.  The cost of maintaining the Alarm Program is specific to alarm users and alarm companies and should not be a financial obligation of the City's taxpayers as a whole.  The permit fee is used to offset the cost of the Alarm Program. 

Any alarm permit fees collected in excess of the operating costs of the Alarm Program are applied to the City’s general funds.  

WHO NEEDS TO GET A PERMIT

The Glendale Alarm Ordinance regulates “burglary, robbery, and commercial panic alarms, both audible and inaudible (silent).” (§3-1 Glendale Alarm Ordinance) Any person who leases, rents, purchases, or operates a system as described above is required to obtain a permit, even if it is not monitored off premises.  It does not apply to audible car alarms, audible fire alarms, medical alert devices, residential panic alarms.  Alarms operated by the City, County, State or Federal Government and installed on premises such entities occupy or use for governmental purposes are exempt from fines. (§3-47B City, County, State or Federal Government entity shall apply for and obtain a permit for each system it operates.)

WHAT IS THE COST OF AN ALARM PERMIT?
Residential and non-residential (businesses) pay an annual fee of $20. A separate permit and fee is required per distinct alarm system.
Failure to obtain a permit is a violation of the ordinance and will result in a $100 unregistered fee in addition to the $20 fee.

Since the inception of the Alarm Ordinance, all expiration dates in the program expired on December 31st. Due to the change in a registration / renewal fee, the Chief of Police has approved a change in expiration dates. Starting in 2016, expiration dates will now be spread over the first six months of each calendar year by the Alarm Coordinator.

ALL Permits must be RENEWED ANNUALLY on or before the last day of the month of the newly assigned permit expiration dates. Current permitted alarm users will be notified automatically by the Alarm Program 30 days prior to the permit renewal date.
How to Complete the Alarm Application Process:

 

  • To submit your New application permit / account registration online-  CLICK HERE
  • Registered Alarm UsersUpdate or Renew your permit / account number.  CLICK HERE
  • If you have received a notification letter from us that the location status is unregistered, the address has been issued a permit / account number and will not be able to register online without a password. To register or update online please contact the Time to renewAlarm Coordinator by       email or hotline message requesting to have your permit /account password issued.
  • Printable application form to mail-in or drop off at any police stations.
    Download PDF (English & Spanish)

    Completed applications may be dropped off at each of these locations or may be mailed to:

    Glendale Police Department
    ALARM PROGRAM
    6835 N. 57th Drive
    Glendale, AZ 85301
  • Need help completing the application registration form - Instruction Sheet here.
     Download PDF (English & Spanish)
  • False Alarm Facts & FAQs Download PDF
  • If you have questions about completing the permit / account form, contact us at: AlarmCoordinator@glendaleaz.com  or hotline 623-930-2466.
WANT TO PAY FOR YOUR ALARM FEE(S) BY CREDIT CARD ONLINE?

To pay your alarm fee by credit card you must first log onto your alarm permit account. You will need your alarm permit / account number and your password. To make an online payment with a credit card - CLICK HERE.

Pay Online
WHAT IF I DO NOT WANT TO PAY ONLINE?

You may pay fees by check mailed to the address below. Checks should be made out to the "Glendale Police Department". Please do not send cash in the mail.

PAYMENT OPTIONS & LOCATION

TYPES OF PAYMENT:
Cash (in person only with Lobby Customer Service)
Check or Money Order (in person or mail- payable to Glendale Police Department)
Credit Card (in person with Lobby Customer Service or online)

SUBMIT IN PERSON TO:
Glendale Police Department

LOBBY CUSTOMER SERVICE
6835 N. 57th Drive
Glendale, AZ 85301

Public Safety Building

SUBMIT BY MAIL TO:
Glendale Police Department

ALARM PROGRAM
6835 N. 57th Drive
Glendale, AZ 85301

Customer Service Hours

Monday – Friday    8:00 am to 5:00 pm

The Glendale Police Department Customer Service office accepts the applications and payment only.  If you have any questions, please call the Glendale Police Alarm Program Hotline at 623-930-2466 or email AlarmCoordinator@glendaleaz.com .  Please note all appeals need to be submitted in writing.

ARE ALARM PERMITS TRANSFERABLE?

No, they are specific to an owner and location.  Please remember to contact the Alarm Coordinator if you have moved locations.  The previous permitted location will need to be CLOSED and a NEW application and registration fee will need to be submitted.

HOW DO I PERMIT MY ALARM?

You may submit your application online or by mail to the Glendale Police Department. It is not the responsibility of your alarm company to provide your information. A partnership with most companies assist in sharing information with the Police Department to make sure their customers are permitted in compliance with all City ordinances within the valley. The Alarm Program will send you a permit application and invoice if this information is provided to us by your alarm company. 

If you have had your alarm system installed for over 30 days and you have not received a permit application and invoice please contact the Alarm Program directly at 623-930-2466.  It is your responsibility to ensure that your alarm system is properly permitted. 

WHAT IS THE PENALTY FOR NOT PERMITTING MY ALARM SYSTEM? 

Failure to obtain a permit is a violation of the ordinance and may result in an additional $100 fee per response.

ARE ALL ALARM SYSTEMS REQUIRED TO BE PERMITTED?

The Glendale Alarm Ordinance regulates burglary, robbery, and commercial panic alarms, regardless if it is audible or silent. Any person who leases, rents, purchases or operates a system as described above is required to obtain a permit, even if it is not monitored off premises. It does not apply to audible car alarms, audible fire alarms, medical alert devices or residential panic alarms.

WHAT IS A FALSE ALARM? 

Glendale City Ordinance Section 3-2 defines a false alarm as, “Any activation of an alarm not caused by or as a result of a criminal act or unauthorized entry, except for activation for testing purposes when the Police Department has been given advance notice of such testing or activation caused by the Police Department.” Any activation of an alarm system that results in a police response must be the result of criminal or attempted criminal activity. Otherwise it will be considered a false alarm.

IS THERE A CHARGE FOR HAVING A FALSE ALARM? 

There is no charge for the first false alarm in a floating 365 day period; however you will receive a notification from the Alarm Program that you have had a false alarm.  It is very important that you take the necessary steps to rectify any problems you have with your alarm system after you receive a notification. 

You will be charged a false alarm assessment fee for 2+ false alarms. In the event you have 10+ false alarms in a floating 365 days period, you shall be charged with a class 1 misdemeanor.

Failure to pay assessed fees in a timely manner is a violation of the alarm ordinance. Additional fees may be accrued and ultimately you may be charged with a Class 1 Misdemeanor in Glendale City Court.

Gavel
EXCESSIVE FALSE ALARM ASSESSMENTS
Type of Permit
False Alarms
Assessment

Burglary

2nd
$85
3rd
$150
4th
$200
5th
$250
6th
$300
7th and subsequent
$400

Commercial Panic or Robbery

2nd
$125
3rd
$250
4th and subsequent
$400
 

Exemptions/No Fines:

  • Alarms resulting from a criminal act or attempted criminal act will never be assessed a fee.
  • Alarms resulting from acts of nature or other large-scale events such as power or telephone outages will not be assessed a fee.

The ordinance does not apply to audible alarms affixed to motor vehicles, audible fire alarms, medical alert devices, or residential panic alarms.

IS THERE ANY WAY TO HAVE A FALSE ALARM REMOVED FROM MY RECORD? 

Yes.  If you believe a false alarm fee assessed is in error, you may appeal the fee. Within 20 days of the date on the letter you received notifying you of the assessed fee, you may appeal to the Glendale Police Department Alarm Program Coordinator. Your appeal must be in writing and should contain and explain specific reasons to void the fees assessed. Possible defenses to a false alarm service fee assessment may include evidence that a false alarm was caused by nature, common cause, action of the tele­phone company, telephone line outage, power outage lasting longer than the life of a fully charged battery, or other extraordinary circumstances not reasonably subject to control by the alarm business, alarm subscriber or proprietary alarm owner.  If the matter is not decided to your satisfaction, you may appeal the decision to a 3rd party hearing officer.

WILL THE POLICE DEPARTMENT STOP RESPONDING TO MY ALARM?

No! The Glendale Police Department will continue to respond to alarms from your residence or business no matter the status of your permit or outstanding fees. You will, however, continue to be assessed the graduated fees for false alarms attributed by your alarm system. 

HOW DO I KNOW A POLICE OFFICER RESPONDED TO MY ALARM AND I AM NOT BEING CHARGED JUST BECAUSE MY ALARM COMPANY CALLED? 

The Alarm Program downloads the information on all alarm dispatches daily from the dispatch center.  The information includes the event number, the time of the dispatch, who requested the dispatch, the time the officer arrived at your location and the officer's identification number.  If you have any question regarding the response to your alarm please contact the Alarm Coordinator by email: AlarmCoordinator@glendaleaz.com or   623-930-2466. 

THE PURPOSE OF HAVING AN ALARM SYSTEM IS TO PREVENT A BREAK-IN, WHY AM I BEING CHARGED A FALSE ALARM FEE IF MY SYSTEM IS DOING WHAT IT IS SUPPOSED TO DO AND PREVENTED A BURGLARY? 

The police officers of Glendale are highly trained professionals and follow a strict protocol upon arriving at the location that has had an alarm.  They check the premise for any possible signs of an intrusion or an attempted intrusion (cut screen, broken glass, jimmied door, etc.).  If the responding officer determines that there are no signs of criminal activity the alarm call is classified as false. 

HOW DO I APPEAL A FALSE ALARM SERVICE FEE? 

A request for appeal of a false alarm service fee must be submitted in writing no later than 20 days after the receipt of your False Alarm Notification.  Please note that mechanical failure of your alarm system or user error is not considered grounds for appeal.  Send your appeal letter to: Glendale Police Department Alarm Program, 6835 N. 57th Drive Glendale, AZ 85301 or Email: AlarmCoordinator@glendaleaz.com  

DOES THE CITY OF GLENDALE RECOMMEND WHAT ALARM COMPANY I SHOULD USE?   

No, however we do recommend that you use a company that is in good standing and is in current compliance with State licensing requirements.  You may contact the below agencies to verify the current status of an alarm company. 

WHAT DO I NEED TO KNOW ABOUT ALARM COMPANIES? 
Licenses/Certificates Are Required

Alarm Companies, Agents, and Alarm Salespeople are required to be certified by either the Arizona Registrar of Contractors (ROC) or the Arizona Board of Technical Registration (BTR).  Review Arizona Revised Statute Title 32, Chapter 1, Articles 1 & 2 to determine if your company, salesperson, or agent is correctly registered. Contact the issuing agency to determine if a company/agent/salesperson has passed a FBI fingerprint background check.

How to find the License/Certificate

The Registrar of Contractors www.azroc.gov 602-542-1525.
Search Contractors here: http://www.azroc.gov/forms/contractorsearch.html.
The Board of Technical Registration www.btr.state.az.us 602-364-4930.
Search BTR Certificates here: http://www.btr.state.az.us/listings/professional_registrant2.asp
(Alarm Companies and Agents must apply with the BTR by October 1, 2013.)

Alarm Company, Salesperson and Agent Licensing

The Glendale Police Department, in accordance with Arizona Revised Statute 32-113, no longer issues Alarm Company or Alarm Agent Licenses.

False alarms

TIPS ON HOW TO PREVENT FALSE ALARMS

CLICK HERE to download a tip sheet on ways to avoid false alarms.

  • Teach EVERYONE who has a key how to properly turn your alarm on and off (including the housekeeper, babysitter, real estate agent).  Include instructions on how to cancel a false alarm. 
  • Make sure a phone is accessible and within hearing range of anyone who will use your alarm system (in the case of an intrusion alarm your alarm company is required by law to attempt to call you and verify an alarm signal before dispatching the police). 
  • Notify your alarm company of ALL changes you make, including phone upgrades, changes in responsible parties (individuals to notify in the case of an alarm), new business hours, and additional key holders. 
  • Get your system tested regularly, and get potentially faulty equipment repaired or replaced IMMEDIATELY!  Be sure to replace your batteries at least once a year. 
  • Be sure that everyone (including your pet) is out of the monitored zones prior to engaging your alarm, or make sure to turn your system to "stay" mode.  If you have indoor pets, talk to your alarm company about "pet-proof" sensors and other options. 
  • If your alarm gets activated by storms or wind, have your alarm company make the required sensitivity adjustments. 
  • Do not leave anything that may move in a monitored room.  This includes plants, balloons, flags, and other decorations which may be affected by the ventilation system. 
  • If your fireplace is in use, make sure that any motion detectors in that area are bypassed. 
  • Make sure ALL windows and doors are securely CLOSED and LOCKED.  If something won't secure properly, DO NOT set the alarm (this includes loose-fitting, damaged, or warped doors and windows). 
  • Upgrade old alarm systems to current equipment conforming to Security Industry Association (SIA) false alarm prevention standards. 

The three major causes of false alarms are: (1) user errors: (2) installation or service errors: and (3) equipment failures. 

Alarm companies and alarm users must be responsible for the use and maintenance of alarm systems to help ensure prompt police response when an emergency really does exist.

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