Did You Know…

That the Utilities department has implemented a new billing system and customer service improvements to better serve your needs? Here are some of our recent customer service improvements that have been receiving a lot of great response!

• Paperless billing (e-billing) was a request that we heard and responded to! Now, you can receive and pay your utility bills electronically.
  
  
• We’ve decreased response time by adding a mobile solution with
  real-time dispatching for the Customer Service Field Representatives. This system improvement will allow us to respond quickly to a customer in need!
  
  
• We can now generate duplicate utility bills at the customer’s request.
  
  
• Your bill has been enhanced with useful information, including historical data and graphs.
  
  
• Automated account management for customers.
  
  
• We’ve added the ability for customers to pay automatically instead of in person when in delinquent disconnect status.
  
  
• Improved Interactive Voice Response (IVR) and Interactive Web Response (IWR) system functionality for improved customer self-service, by phone or internet!
  
  
• We’ve improved our billing system to attach customer related documents to accounts creating a single source for all customer correspondence.
  
  
• We’ve consolidated multiple bills/accounts into one bill for customers who have multiple accounts. Many of our customers find this enhancement especially useful!
  
  
• We now offer third-party billing notification for owners and renters.