Temporary Customer Assistance Representative - C.A.P. Office - Full-time
SALARY: $12.77 - $20.43 Hourly DOQ
OPPORTUNITY: Open Competitive
OPENING DATE: November 2, 2009
CLOSING DATE: November 6, 2009 at 5 p.m.
NOTE: This position is full-time, temporary and does not include benefits. JOB ELEMENTS INCLUDE:
- Answers incoming telephone lines.
- Assesses citizen concerns and complaints, routing them to the appropriate staff.
- Provides information and referral services to citizens and staff.
- Maintains procedure manuals and updates as needed.
- Routes complaints to appropriate personnel.
- Prepares mailings.
- Types forms, cards, lists and limited correspondence and form letters using a typewriter or word processor; performs data entry and assigns codes and records numbers.
- Performs miscellaneous office duties as directed.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS: High school diploma or G.E.D. and one year experience in local government customer service and the operation of telecommunication equipment and computers. Preference will be given to candidates with previous experience working in a high-volume customer service environment. Bi-lingual ability (Spanish-English) preferred. Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities, is qualifying.
SELECTION PROCESS: Applications will be screened for the minimum qualifications and special requirements. Applicants meeting the minimum qualifications and special requirements will be placed on an eligibility list. Eligibility lists are active for up to six months. Human Resources reserves the right to terminate or extend the life of an eligibility list at any time. The hiring department will contact those candidates they wish to test and/or interview. DURING THE SELECTION PROCESS, ANY APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT.
All candidates are subject to an extensive background check, including but not limited to, Department of Public Safety and FBI background investigations. Applicants must be truthful and accurate and avoid providing inconsistent information, incorrect dates, partial or incomplete information when completing the application and any supplemental forms. Falsifying or omitting information during any stage of the selection process, may make you ineligible for consideration or continued City employment.
PREFERENCE POINTS: If you are eligible for Employment Preference Points under Arizona Revised Statute 38-492, please complete an Employment Preference Point Form, available in Human Resources, and submit with your application.
A RESUME MAY ONLY SERVE AS A SUPPLEMENT TO YOUR APPLICATION
Employment Documents
The city of Glendale
is an Equal Opportunity Employer |
