Lead Transit Representative
SALARY: $30,749 - $49,197 Annually DOQ
OPPORTUNITY: Open Competitive
OPENING DATE: August 17, 2009
CLOSING DATE: August 28, 2009 at 5:00 p.m.
NOTE: Two positions are available.
JOB ELEMENTS INCLUDE:
- Plans, schedules, trains, and assigns work and provides lead direction to assigned staff; ensures coverage when supervisors are not available. Monitors activities and performance; reports infractions to the employee’s direct supervisor; works with employees to improve services or deficiencies.
- May respond to vehicle accidents and incidents involving division personnel and passengers; investigates circumstances and works with police department personnel, determines whether drug or alcohol test is warranted per federal regulations; completes accident paperwork; transports personnel to testing facility if necessary and assists with accident investigations.
- Helps plan and conduct quarterly staff safety meetings. Serves on Division’s safety committee.
- Investigates and resolves customer complaints.
- Performs off-site education to citizens as part of the city’s dial-a-ride and fixed-route education program.
- Prepares and maintains records including monthly statistical and narrative reports related to division activities.
- Determines routes by using computer-mapping system.
- Monitors Valley Metro complaints for trends related to problems with service delivery in Glendale.
- Evaluates city bus stops for cleanliness and maintenance issues.
- Coordinates passenger transfers with other transit systems.
- Assists in dispatch office on computerized dispatch and phone systems.
- Operates two-way radio system and a mobile data terminal.
- Provides information regarding Dial-A-Ride services valley wide, fixed route bus information, ADA transportation service and other transportation options. Explains and issues ADA service and discount card applications.
- Logs all stops on log sheet, prepares accident reports and various reports required by federal regulations.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS: Two years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages or two years of experience in the operation of a transit bus or van. Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities, is qualifying.
SPECIAL REQUIREMENTS: Weekend and call back duty required. Depending on assignment, may require the possession of or ability to obtain a Class C Commercial Driver’s License (CDL) upon hire. Applicants will be required to undergo drug testing prior to employment and be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
SELECTION PROCESS: Applications will be screened for the minimum qualifications and special requirements. Applicants meeting the minimum qualifications and special requirements will be placed on an eligibility list. Eligibility lists are active for up to six months. Human Resources reserves the right to terminate or extend the life of an eligibility list at any time. The hiring department will contact those candidates they wish to test and/or interview. DURING THE SELECTION PROCESS, ANY APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT.
All candidates are subject to an extensive background check, including but not limited to, Department of Public Safety and FBI background investigations. Applicants must be truthful and accurate and avoid providing inconsistent information, incorrect dates, partial or incomplete information when completing the application and any supplemental forms. Falsifying or omitting information during any stage of the selection process, may make you ineligible for consideration or continued City employment.
PREFERENCE POINTS: If you are eligible for Employment Preference Points under Arizona Revised Statute 38-492, please complete an Employment Preference Point Form, available in Human Resources, and submit with your application.
A RESUME MAY ONLY SERVE AS A SUPPLEMENT TO YOUR APPLICATION
Employment Documents
The city of Glendale
is an Equal Opportunity Employer |
