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Glendale, AZ - Housing
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Community Partnerships - Housing Division - FAQs

How Do I Apply?

Applications are accepted by telephone only during specified times at (623) 930-2199 (TDD (623) 930-2197). We also do not accept them all the time. Periodically, we close the application process so we do not get more names on our waiting list than we can assist in a reasonable time.

The (623) 930-2199 line is used to accept applications only. This line does not ring at an employee's desk at any time other than when applications are being taken.

For current application information 24 hours a day, seven days a week, please call 623-930-2180, after making your language choice, English or Spanish, option 3 will forward you to recorded application information.   We place an announcement on the line three weeks before opening for applications. It will give the date and time we will begin taking applications and for which program. Feel free to call the number as often as you wish to listen to the recording to check for updated information. We do not take walk-in requests for applications.

When applications are accepted, some basic information will be taken over the telephone and an application will be mailed to you. This application is stamped with the time and date of the telephone request.

Persons with disabilities who require a reasonable accommodation in completing an application may call CHD to make special arrangements to complete their application. A Telecommunication Device for the Deaf (TDD) is available. The TDD telephone number is (623) 930-2197 or 800-367-8939.

Note - CHD maintains two separate waiting lists—one for Public Housing and one for Section 8. Applying for one program does not automatically place your name on the other.

How does the application process work?

The application process begins when you call the application line when we are taking applications. We will take your name and address over the phone and mail you an application. When you receive your application, you will need to complete it and return it to CHD within two weeks. This application asks for some basic information that will be used along with the date and time of your telephone request, to determine your place on the waiting list.

Your name will be placed on the waiting list based on the number of preference points you receive, based on the information you provide on the application, and then by the date and time of your telephone call to the application line.  This letter should be kept in a safe place at all times .

When your name gets close to the top of the waiting list, the names of all family members listed on the application who are age 16 and older will be submitted to local law enforcement for a criminal background check. If this initial check comes back without any concerns, you will be sent a letter for an eligibility appointment.

If your initial background check requires additional information, you will be asked to come to the CHD administrative office to be fingerprinted. Your fingerprints will be sent to the FBI for an extensive background check. This can take three months or longer.

Being placed on the waiting list does not guarantee you will be eligible for housing assistance. Preference points are given based on the information you supply on the application, up to a maximum of 25 points.

Preference points are given based on the information you supply on the application, up to a maximum of 25 points.

Glendale residents who are displaced by government action can receive up to 30 points.

Glendale residents who qualify as High Risk homeless individuals can receive up to 26 points.

What are preferences?

Preferences are criteria that must be met in order to receive housing assistance from CHD. They are given a point value, and depending upon how many preferences you meet, will determine how many points you receive.

Preference points are assigned based on the information you supply on the application.

Waiting List Preferences

Glendale Housing utilizes a local residency preference.  Use of a residency preference will not have the purpose or effect of delaying or otherwise denying admission to the program based on race, color, sex, ethnic origin, gender, religion, disability or age of any member of an applicant family.

  • Residency preference – 15 points if you:

Live in Glendale; Work in Glendale or are hired to work in Glendale. (Head of Household, Spouse, or sole family member only)

***Non-Resident - If you do not live or work in Glendale, you will receive NO points for this preference.

** If you do not meet the residency preference, you will not receive assistance from Glendale Housing.

  • Working Preference – 10 points - Head of Household, Spouse or Sole Family Member Only

Must be currently employed at least 20 hours per week at minimum wage, for the previous six months consecutive employment.  Glendale residents who are currently employed receive points based on how long they have worked.  If you are currently working but do not have at least 5 years of work history, you will not receive points for the working preference:

5 years or more, plus six months of consecutive and current employment at your eligibility date: 10 points

Less than 5 years, or less than six months of consecutive and current employment at your eligibility date: 0 points

**If you do not meet the working preference, you will not receive assistance from Glendale Housing.

  • Elderly/Handicapped/Disabled – 10 points

Glendale residents who are Handicapped, Disabled, or 62 years of age or older are automatically given the 10 points for the working preference.  For purposes of waiting list placement only, any family member who is disabled will qualify the family for placement on the waiting list; however, at eligibility, only the Head of Household, Spouse or sole member will qualify the family for disabled family status.  If you do not meet this requirement at eligibility, you must meet the working requirements.

  • Active Duty Military Personnel – 10 points

Glendale residents, whose head of household is active duty military personnel, will be given the 10 points for the working preference.

  • Victim of Domestic Violence, Dating Violence, Sexual Assault, or Stalking (VAWA) – 10 points

Glendale residents who are victims of Domestic Violence, Dating Violence, or Stalking as defined in the Violence Against Women Act of 2005 (VAWA) are automatically given the 10 points for the working preference.  Applicants must comply with CHD documentation requirements at eligibility.  Victims of domestic violence must be referred by a domestic violence transition program.

  • Displaced Homemaker – 10 points

Glendale residents who are Displaced Homemakers are automatically given the 10 points for the working preference.  Displaced Homemaker is defined as someone who has been providing unpaid services to family members in the home and who has been dependent on the income of another family member but is no longer supported by that income; and is unemployed or underemployed, and is experiencing difficulty in obtaining or upgrading employment.  Circumstances leading a homemaker to be displaced include death, divorce, separation, or abandonment.  If unemployed at time of eligibility, the displaced homemaker must provide a letter from a counseling/assistance program for displaced homemakers attesting to status, and detailing what is being done to obtain employment.

  • Displaced by Government Action or Disaster– 15 points

Glendale residents who are displaced by government action will be considered for special admission.  Admission under this preference will be considered at all times, whether the waiting list is open or closed.  Persons or families who meet the definition of displaced by government action will be admitted to the wait list using the ranking preference, “displaced by government action or disaster.”

  • Homeless – 1 point

High risk homeless single persons will be given preference over single persons on the waiting list.  In order to qualify for the Homeless preference, the applicant must be a Glendale resident who is homeless, has been determined to be High Risk, and receiving assistance from a local agency serving the ongoing needs of high risk homeless persons by providing long term case management. The applicant must be under case management by an area agency serving the needs of high risk homeless persons, and also must be actively participating in their case management and the case management must be ongoing and long-term.  (The credentials of the agency providing the case management will be verified to ensure compliance with this preference category.)  Glendale residents who are high risk homeless single persons are automatically given the 10 points for the working preference.

General Information

The more points you have, the sooner you will receive assistance.

Names are not pulled from the waiting list on a first-come, first-served basis.  Names are pulled based on the number of points.  If a family or individual applies after you, but has more points than you, they will receive assistance first.  Your time on the list is dependent upon preferences claimed, available vouchers or units, and the federal budget process.  You will not receive assistance from Glendale Housing if you are not a Glendale resident (See Residency Preference).  Other preferences will apply.

Preferences will be verified at your eligibility appointment.

All applicants and family members over the age of 16 must be screened for criminal history.  You could be fingerprinted.

All changes in family members or your living address must be reported in writing within 10 days from the date of the change.  If you move and do not update your application, you will be dropped from the list if we cannot contact you.  Contact will be made with you by U.S. Mail only.  Glendale Housing is not responsible for mail not received or not delivered by the U.S. Postal Service.

What is the difference between Public Housing and Section 8?

Public Housing is city-owned and city-managed.  Glendale Housing operates and maintains 155 public housing apartments in three rental communities.  This program requires applicants to live in one of these rental communities.

Section 8-rental assistance provides a rent subsidy to eligible families and individuals, allowing them the same open market rental choices as non-subsidized renters.  This program gives applicants the ability to look for their own housing.

I just submitted my application, how long will I have to wait for help?

There is not a simple answer to this question because an applicant’s wait will depend upon the preferences they qualify for, in addition to the date of their application, as well as the availability of housing assistance and the outcome of the federal budget process.  The list is not first in-first out.

How does Glendale Housing decide whom to assist from the waiting list?

Glendale Housing uses local preferences to place names on the waiting list.  When you complete the application, you are asked to respond to questions that will determine your preferences.  Points are awarded for preferences claimed.  Your preference points will be totaled, and you will be placed on the list according to the number of points and then the date and time of your application.  Names will be taken in the order they are on the list.  Your preferences will be verified at eligibility.

Do I have to be a city resident to receive housing assistance in Glendale?

Yes.  However, this is just one of our preferences to receive housing assistance in Glendale.  A post office box in Glendale is not sufficient proof of residency.  A physical residence in Glendale is required. Glendale Housing will not accept a letter from a roommate or relative.  You must be able to provide documentable proof of Glendale residency.  If you are not a resident, you must be working in Glendale, or hired to start working in Glendale.  The City of Glendale Community Housing will assist Glendale residents before non-residents.  If you are a non-resident, you will not receive enough points to receive assistance in Glendale.

Where am I on the waiting list?

Glendale Housing provides applicants with the date and time of their application.  Once you apply and receive the letter stating you have been placed on the waiting list, you may check your position by calling (855) 637-3551.  Glendale Housing will no longer provide wait list position information at the administrative office.

I am a person with disabilities; will I get housing more quickly?

Persons who are handicapped, disabled, or elderly receive the maximum amount of points available for the working preference.  They are then placed on the list according to date and time of the application.

I have a landlord who is willing to rent to me under the Section 8 program; can I get a Voucher immediately?

We assist families on the waiting list according to local preferences and date and time of application.  You must be on the waiting list and then wait until your name is selected and you are determined to be eligible.

I am homeless; can you help me?

Unfortunately, Glendale Housing does not have emergency housing or shelters.  We will refer you to local agencies that may be able to provide emergency shelter and assistance.

My family is soon to be evicted; how can you help?

Unfortunately, Glendale Housing does not operate emergency housing.  We can refer you to local agencies that may be able to provide emergency assistance. 

I have applied for one program; can I apply for other program?

Yes!  Each program has its own waiting list.  However, it is important to understand that applying for one program does not mean you have applied for both. Glendale Housing only opens applications for one program at a time.

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