• Billing Services: Prepares billings for all city services customers including water, sanitation and facility use. Receives payments and applies all incoming monies due the city in our cashiering and mail payment processing areas. Also responsible for preparing large volume mailings for delivery to the post office.
  
• Payment Drop Boxes: Milk, bread and…the water bill payment?
  The city of Glendale is making it more convenient for residents to pay their water bills by enabling customers to drop off their payments while shopping for groceries.
  The three satellite water bill drop boxes are located inside the following grocery stores:
  • Fry’s - 59th Ave. and Beardsley Road
  • Fry’s - 59th Ave. and Thunderbird Road
  • Fry’s - 67th Ave. and Bethany Home Road

The satellite drop box locations make it easier for customers to pay their bills.

To ensure that water bill payments are posted to customers’ accounts on the same day, payments must be deposited in the drop box by 5 a.m. Monday thru Friday. Payments made after 5 a.m. or on weekends or holidays will be posted on the next business day. Payments must be made with a check or money order. DO NOT deposit cash.

In addition to the grocery store locations, two water bill drop boxes are also located at Glendale City Hall, 5850 W. Glendale Ave.

Customer Service Center: Handles licenses for businesses, administers the sales tax code and serves as a one-stop center for utility and sanitation service connections and disconnections.
Phone: (623) 930-3190
Hours: Municipal Billing, 24 hours a day; Tax & Licensing, 7 a.m. to 6 p.m., Monday-Friday
E-mail: CustRel@glendaleaz.com

Direct Payment: If you love direct deposit, you’ll love direct payment!
Do you remember a time when you actually had to deliver your paycheck to your bank to get it deposited? Then along came Direct Deposit, and your employer began depositing those checks for you. What a great convenience! Think, about it. Wouldn’t it be great if you could tap into that same convenience when you have to write checks to pay your bills? Well, now you can! With our Direct Payment program, you can sign up most of your bills to be paid automatically from your financial institution.

Direct payment—also known as Automatic Payment, Surepay and Direct Debit—is the least expensive and most convenient way to pay your bill. Direct Payment keeps you in control of your payments. For your records, a bill will be mailed to you, which details the city services provided during the month, the amount due and the anticipated date of the transfer of funds from your bank to the city. The best thing about Direct Payment is that it simplifies your life. You will save time because you don’t have to write checks and stuff them in envelopes. You will save money because you won’t have to drive to the Post Office and buy stamps. Direct payment is also more secure and more accurate than paying your bills by check. Did you know that every time you write a check, up to 10 people process it at some point? Direct Payment is done for you by computers with much less error than in the paper check process!

Sewer Charges

How are sewer charges determined?
Each year in May, your sewer charge is adjusted based on your actual water usage billed for the winter months of January, February and March. Although each customer has a water meter to determine water consumption, there is no meter to measure how many gallons each customer sends into the sewer system.

It is estimated that 90 percent of the water being used in a single family house during these winter months is being used inside and goes down the drain into the sewer system. The remaining 10 percent is used for watering landscaping. In units other than single-family homes, it is estimated that 95 percent of the water used goes down the drain.

The rate per gallon for sewer usage has not changed. If there is going to be a change in your billing, it will be attributed entirely to the difference between your 2003 and 2004 winter water usage.

An appeal can be made on the basis that a higher than normal amount of water was used outdoors from January to March or that there was a leak. Appeals are accepted for a period of 60 days after the May billing. Those who have very large landscaping areas who submitted an appeal in 2002 and 2003, which was approved for multiple years need not appeal in 2004.

New residents or customers who did not have a full three months winter water usage have been assigned usage based on the average of all customers with a similar type of property.

To figure out if you will see a change in your billing, find your billing statements from January, February and March 2003. Add the number next to "usage" for all three months. ("Usage" represents thousands of gallons of water used.) Then look at your latest bill and add together the January, February and March 2004 usage. If the total usage in 2004 is greater than in 2003, you will see your sewer bill charges increase in May.

For more information, please call the Customer Service Office at (623) 930-3190.

Ex: Usage Summary (in thousands)