Sewer Rates (pdf) | Water Rates (pdf)

Each year in May, your sewer charge is adjusted based on your actual water usage billed for the winter months of January, February and March. Although each customer has a water meter to determine water consumption, there is no meter to measure how many gallons each customer sends into the sewer system.

It is estimated that 90 percent of the water being used in a single family house during these winter months is being used inside and goes down the drain into the sewer system. The remaining 10 percent is used for watering landscaping. In units other than single-family homes, it’s estimated that 95 percent of the water used goes down the drain.

Your current year monthly sewer bill amount may vary from the prior year amount due to differences in your winter water usage and any rate increase that may have been approved by City Council.

An appeal can be made on the basis that a higher than normal amount of water was used outdoors from January to March or that there was a leak. Appeals are accepted for a period of 60 days after the May billing

New residents or customers who did not have a full three months winter water usage have been assigned usage based on the average of all customers with a similar type of property.

If you wish to appeal or have other questions, please call the Customer Service Office at
(623) 930-3190.

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