City of Glendale, AZ - Click here to go to the city home page

Glendale 24 x 7 Logo
Bullet point image to link for latest city news Latest City News
Bullet point image to link for latest city news En Español
Facebook Logo Twitter Logo YouTube logo Flickr Logo   Follow Your Money
Glendale, AZ
Glendale, AZ - Departments Glendale, AZ Glendale, AZ - Services Glendale, AZ - Glendale, AZ - City Officials Glendale, AZ Glendale, AZ - Residents Glendale, AZ Glendale, AZ - Visitors Glendale, AZ Glendale, AZ - Businesses Glendale, AZ Glendale, AZ - Online Services Glendale, AZ Glendale, AZ - Important Updates Glendale, AZ Glendale, AZ - Home Page
Glendale, AZ

Search
 
City of Glendale Transit
Notification of Services and Title VI Protections

NOTIFICATION TO ALL RIDERS:

The City of Glendale is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.A.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Glendale’s transit services contractor, Valley Metro Customer Service Care center. All complaints received through Customer Service Care are documented and assigned to the appropriate transit staff and subrecipient for investigation in accordance with federal standards (28 CFR, Part 35 and FTA Circular 4702.1A). After the complaint is processed, a response (if requested) is sent to the customer filing the complaint and appropriate corrective action is taken.

For more information on the City of Glendale’s civil rights program and the procedures to file a complaint or to get if information in another language, customers are encouraged to contact Valley Metro Customer Service office at the number or address below. In addition, customers can obtain information about various transit services by using the automated phone system 24 hours a day, 365 days a year.

  • Customer Service Business Hours:
    Weekdays, 6 a.m.- 8 p.m.
    Saturdays, 7 a.m.- 7 p.m.
    Sundays and designated holidays, 8 a.m. - 5 p.m.
    Closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
  • Phone: Customer Service: 602.253.5000
  • TTY: 602.251.2039
    Hablamos español
  • Mailing Address :
    Attn: Customer Service, Valley Metro/RPTA
    4600 E. Washington St., Suite 101
    Phoenix, AZ 85034
  • Email: csr@valleymetro.org.
    Phoenix, AZ 85034
  • ValleyMetro.org

 

 

 

Glendale, AZ - Welcome
Glendale, AZ
Contact Us   |   Brochures   |   History of Glendale   |   How to Get Around Glendale   |   Links   |   Press Room   |   Policies
© 2014 City of Glendale, Arizona