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Human Resources - FAQs
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We know that frequently applicants feel lost in the process of applying for employment. To make the system work for you, we have developed this brief summary of the most frequently asked questions. Whether you are applying for the first time, or have previously filed an application, this information will be useful to you.
The following information is intended as a guide, and as such may not answer all your questions. Therefore, please feel free to request additional information by calling human resources
(623) 930-2270.
All open positions within the City are placed on the 24-hour Job Information Line (623) 930-3699, which is updated every Friday after 5 p.m. Make a point to check the hotline weekly so that you will not miss an opportunity. Open positions are also posted on the City of Glendale web site, and in the Human Resources Office.
- What is the difference between an Open Competitive job opening and Closed Promotional?
Job openings that are listed as open competitive are open to anyone who wishes to apply while closed promotional job openings are open only to current regular status City of Glendale employees.
- Can I apply for a position any time I wish?
The City of Glendale only accepts applications for open positions, that is, any position which has been announced and for which we are actively recruiting. General applications are not accepted to keep on file unless the position is open.
- Can I take a spare application home for future recruitments?
No. Many recruitments include different types of supplements, and therefore your application would be incomplete.
- How will I know what jobs I'm qualified for and when to apply?
Whenever a position becomes available for open recruitment, the City of Glendale Human Resources Department issues an announcement, known as an Advisor, for the position. The Advisor contains a brief job description, statement of minimum training and experience qualifications, and a description of any special qualifications that may be required, i.e., licenses, certifications, etc. An opening and closing date appear on every Advisor. You must be certain your application is received in Human Resources by 5 p.m. Arizona time on the closing date. This means you must allow ample time if you are mailing your applications (postmark alone is insufficient).
- If I want to apply for more than one job, do I have to file more than one application?
Yes. You must submit a separate job application for each job. You may apply for as many jobs as you wish, as long as the positions are currently open.
- How do I file my application?
You may obtain an application and supplement, if applicable, from the Human Resources Department, 5850 West Glendale Avenue; the City of Glendale web site or by calling (623) 930-2270.
In order for your application to receive the consideration it deserves, it is very important that you fill out the application completely, even if you attach a resume. Do not state "see resume" when asked to describe your responsibilities and experience. Your qualifications will be evaluated on the basis of information you provide on the application itself. Your resume will only be reviewed for clarification purposes. If you need more space to describe additional work experience relevant to the position, request a Job History Continuation Sheet or continue on a separate sheet of paper utilizing the same format.
Frequently, an Application supplement will be included with the application and will require you to more fully explain specific experience or qualifications. An application supplemental questionnaire focuses on the key responsibilities of the position for which you are applying, and allows you to elaborate on your previous experience in areas of particular relevance to the job.
- What should I do if my address or phone number changes?
Notify Human Resources immediately. We will make the necessary changes to your records. If we are unable to contact you because you have moved or changed your phone number, your name may be withdrawn from further consideration.
- If I've previously completed an application, will I automatically be considered for other positions?
You must submit a separate application for all positions you are interested in. You may submit a copy of your application if you prefer, but remember that your application is evaluated on how well your training and experience match the particular position for which you are applying. A master application might not do you justice in every case.
- How does Human Resources determine if I qualify for a position?
The Human Resources Analyst assigned to the recruitment reviews the application materials submitted to determine if you meet the minimum qualifications and special requirements as stated on the job Advisor.
Include not only paid work experience, but all other experience which may apply to the job, i.e., volunteer experience, licenses, professional affiliations, classes you have taken, training you have received and any other special qualifications. Failure to include all information requested could result in the rejection of your application. With accurate and complete information, we will be able to determine whether you meet the minimum qualifications for the job.
- What happens after I file my applications?
After the applications have been screened for the minimum qualifications, you will receive written notification on the status of your application. Applicants meeting the minimum qualifications will be placed on an Eligibility List. The hiring department will then contact those applicants they wish to interview.
- What is an eligibility list?
An Eligibility List is the list that is established after a recruitment has been conducted. The list contains those applicants who meet the minimum qualifications for a specific position. Usually, eligibility lists expire one year from the date the position closes; however, Human Resources reserves the right to extend the life of an eligibility list or expire the list early.
- What are the steps or stages of the selection process?
The steps of the selection process vary depending upon the position. For example, an application screening and selection interview may be all that is required. On the other hand, you may be required to pass a written exam. A performance test may be required for a position requiring certain skills, such as typing or the operation of heavy equipment. For other positions, you may be required to participate in an oral board examination. Decisions about the selection process are made by the hiring authority and Human Resources when the position opens.
- What should I do if I am called for a selection interview?
Be sure that you know:
- time and place you should appear for the interview
- phone number (important if you can't make it or an emergency occurs)
- name of person who contacted you
- to whom you should report for the interview
- how long the interview is scheduled to take
- the job for which you are being considered
Since an eligibility list may be used by more than one department, Human Resources may not know who contacted you. It is important that you get the above information when contacted.
If you may need a reasonable accommodation in the interview, request it prior to the interview.
- What if I am not selected or not interviewed?
Our objective is to hire the best person for the job, so competition is keen. If you are not successful in getting a job immediately, your name will remain on the eligibility list for consideration for any other vacancies that occur until the list expires. If you are not hired during that time, you must wait for another recruitment and reapply. It is a good idea to keep your original notifications from the Human Resources Department. This way you will know what eligibility lists you are on. Do not be discouraged if you do not get a job offer the first time you apply. Try again.
- A final note:
Sometimes, it may be a month or longer between steps in a process. We know this seems like a long time, but we want to evaluate everyone fairly and to find the best person for the job. The time and effort are worth it; a job may be waiting for you.
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