|Glendale, AZ - FAQ's
We know that applicants sometimes feel frustrated in the process of applying for a job. In an effort to alleviate that frustration, we have developed answers to some of the most frequently asked questions. Whether you are applying for the first time or have previously filed an application, we think this information will be useful to you.
The following information is intended as a guide and as such may not answer all your questions. Please feel free to request additional information by calling the Human Resources Department at (623) 930-2270.
All open positions are posted on the city of Glendale web site, www.glendaleaz.com/jobs, and in the Human Resources Office. Open positions within the city are also placed on the 24-hour Job Information Line (623) 930-3699, which is updated every Friday after 5 p.m. Make a point to check weekly so that you will not miss an opportunity. Please note, that we only accept applications for positions that are open and listed at these locations.
- What is the difference between an Open Competitive and Closed Promotional job opening?
Job openings that are listed as open competitive are available to anyone who wishes to apply. You must be a current regular status city of Glendale employee to apply for a closed promotional position.
- Can you send me e-mails when you open new positions?
Unfortunately, we cannot send individual e-mails when new positions are opened and posted to our Web site. You can, however, sign up for Glendale Bulletins – look for the ‘Sign Up For Job Updates’ link on our Web site at www.glendaleaz.com/jobs. If you have not previously signed up for Glendale Bulletins you’ll need to create an account. Once in your account, you can add a variety of bulletins, including job updates that will be e-mailed directly to you.
- What if I don’t have Internet access?
You do not have to submit your application online. You can come to the Human Resources Department and pick up a hard copy of the application. We also have computers and a printer available in our lobby if you prefer to type your application. You can also use public computers at any of our library branches.
- Can I apply for a position any time I wish?
The city of Glendale only accepts applications for positions that are open and posted. These positions will be listed on the Web site, the Job Hotline, and at the Human Resources Office. General applications are not accepted.
- Can I take a spare application home for future recruitments?
No, this is not advisable. Many times applications include different types of supplements geared toward the specific position. If you submitted the application without the additional supplement, your application would be considered incomplete. It’s always a good idea to complete the application specific to the job that you are applying for.
- How will I know what jobs I'm qualified for and when to apply?
When a position becomes available, the city of Glendale Human Resources Department posts a job announcement. The job announcement contains a brief job description, minimum qualifications needed, and any special qualifications required, i.e., licenses, certifications, etc. Reviewing the minimum qualifications and comparing the job duties to your previous experience will help you to determine if you have the qualifications for the job. An opening and closing date also appear on every job announcement. You must be certain your application is received in the Human Resources Department by 5 p.m. Arizona time on the closing date. This means you must allow ample time if you are mailing your application (postmark alone is not sufficient).
- If I want to apply for more than one job, do I have to file more than one application?
Yes. You must submit a separate job application for each job. The title of the job that you are applying for must appear on the top of each application. You may apply for as many jobs as you wish, as long as the positions are currently open.
- How do I know if you received my application?
All faxed and e-mailed applications receive an e-mailed response within 24 – 48 hours of submission. It is important to retain this e-mail confirmation for your records. If you drop your application off in-person you’ll receive a date stamped ‘receipt’ that provides information about our recruitment process. Mailed applications do not receive an e-mail confirmation.
- What if I e-mailed or faxed my application and did not receive a response?
Please call our offices at (623) 930-2270 to be sure your application was received.
- Do you have any tips on completing the application?
In order for your application to receive the consideration it deserves, it is very important that you fill out the application completely, even if you attach a resume. Do not state "see resume" when asked to describe your responsibilities and experience. Your qualifications will be evaluated on the basis of information you provide on the application itself. Your resume will only be reviewed for clarification purposes. If you need more space to describe additional work experience relevant to the position, request a job history continuation sheet or continue on a separate sheet of paper utilizing the same format.
- What is an application supplement?
Frequently, an application supplement will be included with the application and will require you to more fully explain specific experience or qualifications. An application supplemental questionnaire focuses on the key responsibilities of the position for which you are applying and allows you to elaborate on your previous experience in areas of particular relevance to the job. Application supplements are commonly used for CDL and/or Safety Sensitive positions; however, they can be added to applications for other positions as well.
- What if I have criminal convictions?
The last page of the employment application asks you to list all criminal convictions. All new hires are subject to an extensive background check, including fingerprinting. Convictions are reviewed on a case-by-case basis and relevant job duties are taken into consideration when evaluating criminal history. If you are not sure about a conviction you may want to include it on the application just in case as any omission may result in your application not being considered and/or termination of employment. If you are still unsure you can always call the Human Resources Department at (623) 930-2270.
- What should I do if my address or phone number changes?
Notify Human Resources immediately. We will make the necessary changes to your records. If we are unable to contact you because you have moved or changed your phone number, your name may be withdrawn from further consideration.
- If I've previously submitted an application, will I automatically be considered for other positions?
No, you must submit a separate application for all positions you are interested in.
- How does Human Resources determine if I qualify for a position?
The Human Resources Analyst assigned to the recruitment reviews the application materials submitted to determine if you meet the minimum qualifications and special requirements as stated on the job announcement. Remember to include not only paid work experience, but all other experience that may apply to the job, i.e., volunteer experience, licenses, professional affiliations, classes you have taken, training you have received and any other special qualifications. Failure to include all information requested could result in the rejection of your application. With accurate and complete information, we will be able to determine whether you meet the minimum qualifications for the job.
- What happens after I file my application(s)?
After the applications have been screened, you will receive written notification regarding whether or not you met the minimum qualifications as stated on the job announcement. Applicants meeting the minimum qualifications will be placed on an eligibility list. The hiring department will then contact those applicants from the eligibility list they wish to interview.
- What is an eligibility list?
An eligibility list contains those applicants who meet the minimum qualifications for a specific position. Usually, eligibility lists expire six months from the date the position closes; however, Human Resources reserves the right to extend the life of an eligibility list or expire the list early. Remember, anytime you see a position re-advertised you will need to complete another application to be considered for that position.
- What are the steps or stages of the selection process?
The steps of the selection process vary depending upon the position. For example, a panel interview may be all that is required. On the other hand, you may be required to complete a written exercise or a performance exercise may be required for a position requiring certain skills, such as typing or the operation of heavy equipment.
- What should I do if I am called for a selection interview?
Be sure that you know:
- time and place of the interview
- phone number (important if you can't make it or an emergency occurs)
- name of person who contacted you
- to whom you should report for the interview
- how long the interview will last
- the job for which you are being considered
Since an eligibility list may be used by more than one department, Human Resources may not know who contacted you. It is important that you get the above information when contacted. If you need a reasonable accommodation in the interview, request it prior to the interview.
- How do I know where you are in the recruitment process? For example, if interviews have been scheduled and I have not been selected.
You can visit our Web site at www.glendaleaz.com/jobs and look for the ‘Status of Current Openings’ link. This report provides a listing of all positions and the various stages of the recruitment process, even those no longer advertised on our main jobs page because the application deadline has passed. You can find information such as the date the applications were sent to the hiring department for review, the date of interviews and if a position has been filled.
- What if I am not selected or not interviewed?
Your name will remain on the eligibility list for consideration for any other vacancies that occur until the list expires. If you are not hired during that time, you must wait for another recruitment to open and re-apply. Don’t be discouraged if you are not interviewed or made a job offer the first time you apply. Try again!
- Where can I find more information about the city of Glendale’s recruitment process?
The Human Resources Department has staff available to answer your questions. You can call our main number at (623) 930-2270 and ask any questions you’d like. You can also ask to be connected to the Analyst that handled the recruitment you applied for if you have more specific questions. The Human Resources Department also provides training open to all citizens and job seekers explaining the recruitment process. Please check our Web site (www.glendaleaz.com/jobs) or call for upcoming workshop dates and times.
- A final note:
Sometimes it may be a month or longer between steps in a process. We know this seems like a long time, but we want to evaluate everyone fairly and find the best person for the job.