How are sewer charges determined?
Each year in May, your sewer  charge is adjusted based on your actual water usage billed for the winter months of January, February and March. Although each customer has a water meter to determine water consumption, there is no meter to measure how many gallons each customer sends into the sewer system.

It is estimated that 90 percent of the water being used in a single family house during these winter months is being used inside and goes down the drain into the sewer system. The remaining 10 percent is used for watering landscaping. In units other than single-family homes, it is estimated that 95 percent of the water used goes down the drain.

The rate per gallon for sewer usage has not changed. If there is going to be a change in your billing, it will be attributed entirely to the difference between your 2006 and 2007 winter water usage.

An appeal can be made on the basis that a higher than normal amount of water was used outdoors from January to March or that there was a leak. Appeals are accepted for a period of 60 days after the May billing. Those who have very large landscaping areas who submitted an appeal in 2005 and 2006, which was approved for multiple years need not appeal in 2007.

New residents or customers who did not have a full three months winter water usage have been assigned usage based on the average of all customers with a similar type of property.

 Sewer  appeal forms can also be downloaded by going to the City of Glendale's web site, under the finance and forms tab.  The form can also be requested by contacting the Customer Relations Office at 623-930-3190, Monday through Friday, between the hours of 8 a.m. and 5:00 p.m.  Completed forms can be mailed to, City of Glendale, 5850 West Glendale Ave, Glendale, Arizona, 85301

To appeal your sewer charges customers can also complete the attached form by clicking the link below.

www.glendaleaz.com/finance/documents/SWR_APL.doc