The Crisis Response Team (CRT) is made up of dedicated volunteers trained by the Glendale Fire Department and Maricopa Association Governments (MAG) to assist firefighters, police officers and the citizens of the West Valley during 911 calls. They specialize in being compassionate and professional during a time of need to those experiencing a crisis. Some team members have a background in behavioral health, emergency medicine, victim assistance and crisis intervention. Their main job is to provide immediate crisis intervention and referrals to victims, families and witnesses after a traumatic event, as well as to guide citizens in the right direction after the event. Some members are Emergency Medical Technicians (EMTs) and are able to provide basic emergency first aid to customers.
Crisis Response teams “live” at a fire station for the duration of their shift. A shift consists of six, 12 or 24 hours. The six-hour shift starts at 6 p.m. and goes until midnight. The 12-hour shift can start at either 8 a.m. and go until 8 p.m., or it can start at 8 p.m. and go until 8 a.m. The 24-hour shifts typically starts at 8 a.m. and lasts until the next morning. However, a “reverse 24” is allowed, starting at 8 p.m. and lasting until the next evening. During the shift, a team could respond to a multitude of calls, ranging from a code, house fire, car accident (962), to a drowning, suicide or homicide.
Students that are enrolled in college or university programs that require internships/practicum are encouraged to do their internship with Glendale Fire Department. Past interns include Social Work students (both Bachelor and Master level), Physician Assistant, Justice Studies, and Counseling students. An internship/practicum with Glendale Fire Department’s Crisis Response Program will provide students with immediate hands on experience which will enable them to strengthen their skills as an interventionist and to become familiar with resources in the community, used for referrals.
There is no other volunteer opportunity that is more rewarding than being there for someone who is experiencing a crisis. All of our volunteers are valued members of the Glendale Fire Department, and we welcome those who want to be a part of our family.